How do i check centurylink voicemail

Call , and a representative will verify your identity and reset your PIN for you. Then, from the main menu, do the following:. Contact us to have a representative verify your identity and reset your PIN. In most areas, there are two ways to check your messages away from home. Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN?

You can reset it. Call your home phone number. Press to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages. Note: In some areas, the key will not interrupt the greeting. Sign in to My CenturyLink to listen to and manage your voicemail messages. Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.

If you've forgotten your retrieval number, call to get it. Alternately, the number was included in the welcome letter you received when you signed up for voicemail service. If you are unable to access your voicemail, contact us for assistance. To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.

If you do not want to use your voicemail and would like to turn it off, please contact us to remove the service from your number.

At this time, there is no self-service option for turning off voicemail. Check for outages and troubleshoot problems with your home phone or internet service. View all Home Phone topics. Was this page helpful? CenturyLink Services Support. Home Phone. All Rights Reserved. Residential Small Business Chat. Accessories Check for Deals at My Home.

Support Support Center Contact Us. Forgot your PIN? Call to reset it. Call your retrieval number from your home phone, enter your current PIN, then follow the system prompts to enter a new PIN. Standard greeting with phone number : "At the tone, please record your message to [phone number].

If you forget your PIN, call , and the automated system will verify your identity and reset your password for you. If the system is unable to verify your identity, you will be transferred to a repair representative who will reset your PIN manually. Standard greeting with your number: "At the tone, please record your message to [your phone number]. Standard greeting with your name: "At the tone, please record your message to [your mailbox's name].

If the message indicator light on your phone or caller ID unit isn't lighting up, call , and we can get it activated. To turn the message notification on and off, from the main menu, select 4 Mailbox Options and then press 1 Notification Options. Now follow prompts to turn the notifications on or off. If the new message indicator remains on after you've listened to your new messages, try turning the notification off and on several times and end with it set to on. Choose one of these ways to access your mailbox, and follow the voice prompts you hear.

Access to your voice mailbox away from home will always require PIN entry. Call the CenturyLink voicemail retrieval number from any phone. The retrieval number is located on your welcome letter, or you can get it by calling our automated help system at You can decide how many times your phone will ring before a call goes to voicemail also known as a "ring cycle".

You should be asked by an agent when you first order voicemail. If you didn't get to set it when you ordered, or if you want to change your ring cycle, call us at You can control message playback by pressing the desired number under the commands shown on the left in GREEN. Rewind to hear something again by pressing 1.

Press 11 or 1 twice to rewind to the beginning of a message, 33 or 3 twice to skip to the end. Trouble hearing the message? Press 9 to turn up the volume. Someone's talking too fast? Press 4 to slow down playback. Press to skip messages. After you listen to each message, the commands shown above in BLUE are available. Choose 7 to erase the message, 9 to save it for later, or to skip it.

Save time with Call Return. Press 88 after listening to a message to automatically dial the number of the person who called. This feature will not work if the caller has Caller ID Blocking.

These features only work with callers who also have CenturyLink voicemail. Some limitations may apply depending upon customer phone facilities. Press 6 after listening to a message to forward a copy of it to another person's CenturyLink voicemail. For example, you get a message at home that you want to forward to your neighbor, or your children share time in two households.

Whenever a message arrives for them, just press 6 to forward it on. Press 8 to send a reply message directly back to the person who called you. Let's say it's late at night and you don't want to ring the person's phone.

Maybe you just don't want to talk right now, but you still want to answer their message. Just press 8 to automatically leave a reply message in that person's voicemail. From the main menu, select 2 to record and send a message directly to another CenturyLink mailbox without ringing their phone.

Or, you can even record a message for someone in your household and send it to your own number. As you use your voicemail, your mailbox can get full, which will prevent callers from leaving new messages.

To delete old messages and make room for new ones:. You might have messages and not hear the stutter dial tone or see the message indicator light blinking. You can always check your mailbox to see if the messages you are expecting are actually there or not.

You may also want to check that your mailbox notification option for new messages is turned on. A single voicemail message has a maximum length. If someone leaves a message that is too long, it may get cut off. The voicemail system tells callers when the maximum length has been reach, and gives them the option to re-record, but occasionally callers miss this and leave the message as is. In that case the message will be cut off. An answering machine built into the phone could be interfering with your CenturyLink voicemail.

Be sure to turn off the functionality of the answering machine. Check again after a power surge, which can turn on an answering machine that was previously turned off. If there is too much of a pause after your greeting, people might not know to keep waiting for the beep and hang up.

To check if this might be happening, call your home number and listen to your voicemail greeting. Is there a long pause at the end of your greeting?

If there is, try recording a new greeting, taking special care to press the key immediately after finishing your greeting. Get the voicemail user guide for your specific system.