What is 311

Contact to submit language access complaints, questions, and requests. To change the text size on NYC. Most browsers include functionality to let you increase or decrease the text on a web page.

For example, to increase text size using:. Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation. Unlock the key to NYC. Text Size. Search Search. If calling from outside a San Francisco area code, you may call by dialing The San Francisco Customer Service Center understands and is sensitive to people of all cultures and all abilities offering assistance in over languages as well as TTY access.

Many email systems will classify automated emails such as our registration confirmation as 'junk' or 'Spam'. Please check your email folders to see if your email was filed incorrectly. If you are not receiving your registration email, you can contact us here. If calling from outside of San Francisco, please call The Customer Service Center is open 24 hours a day, 7 days a week, days a year.

Just dial or call if calling from outside the area code. With over 2, different telephone numbers listed to access local government services, many people did not know what number to dial to reach the appropriate department.

Now you can connect to city services with only two numbers to remember: for emergencies and for everything else. If a catastrophic emergency such as an earthquake occurs, operators will be able to provide accurate information to assist during the recovery.

In the unlikely event the facilities becomes inoperative, the call center will function as a back up. Dialing will work from most San Francisco landlines and cell phones; however, you may experience problems for the following reasons:. Calling from phone booths may charge a fee depending on the vendor. Should you need to reach us by dialing , regular fees, according to your carrier's contract will apply.

Can I still submit anonymous service requests? Yes, you can submit most service requests anonymously; however, there are some types of reports such as encampments and illegal dumping, where the contact information is critical in responding to the request. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and can easily track the status and view the history of your requests.

Click the option to 'Continue as Guest anonymous ' and you can submit service requests that do not require contact information. If you have signed in and wish to submit anonymously, please sign out, then submit your request. When you submit your request on line, the Service Request number is normally available in a few seconds, but sometimes it can take longer. Simply refresh the page after you submit, and the request will change from "Submitted" to "Opened" with your Service Request number.

You can see all your service requests clicking on the "My Requests" button on our home page. How can I help by being more accurate with my service request?

You see issues you'd like resolved. The departments would like to resolve them quickly and completely. Work is routed by the options you select in the service types. The better information information you provide, the better and faster the agencies can respond.

Help the departments by following a few simple tips, and share the tips with your friends:. When you create an account, it becomes much easier for you to create and track your service requests. We will use your phone and street address to link your online account with your existing service requests to provide a comprehensive view of your requests.

Many email systems will classify automated emails such as our registration confirmation as 'Junk' or 'Spam. Since the creation of , the number is not as overused. This has allowed for efficient response to emergencies that require immediate attention such as medical or fire emergencies. The differences between and are summarized below.